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Faculty and Staff Edition Aug / Sept
2007
IN THIS ISSUE:
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Walk-in IT Help Desk
Visit Austin 103,
a walk-in help facility for faculty and staff. The Walk-in
IT Help Desk staff provide OpScan test grading, one-on-one training and consulting
sessions on computing technologies, as well as access to
equipment and software tools that may not be available
within your departments.
About Tech Digest
ECU Technology
Digest is an electronic publication sent to all
university faculty and staff.
The Digest informs you of
new technologies implemented on campus, upcoming
training opportunities and provides a compilation of
important service announcements about scheduled e-mail,
network, academic and administrative computing
interruptions and downtime.
New topics of interest to
faculty and staff may be added to the Digest in future
issues.
Technology Digest Archives
Student Tech Digest
Check
out the Student
Tech Digest for announcements
that pertain to your
students.
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East Carolina University
209 Cotanche Street
Greenville, NC 27858
Phone: 252.328.9000
www.ecu.edu/itcs
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Welcome Back to ECU for the 2007-2008 Academic Year!
ITCS extends a hearty "Welcome!" to new ECU faculty and staff, and "Welcome back!" to those returning to the campus community. To get a quick glimpse of the technology services and resources we offer, be sure to check out the ITCS Orientation Movie.
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Fall "Pirate IT Essentials" Computing Newspaper Released
The fall edition of ECU's computing newspaper, Pirate IT Essentials, is being distributed to departments across campus this week. Take a few minutes to check out this 16-page publication that provides important information on campus technology resources, services and products available to faculty, staff and students.
Students living in campus residence halls should have received a copy of the newspaper in their dorm rooms; however, any faculty, staff or student needing a copy can stop by the Walk-in IT Help Desk in Austin 103 to pick up one or contact Jennifer Raby at rabyj@ecu.edu.
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Walk-in IT Help Desk Now Open
Are you locked out of your e-mail account and need your passphrase reset? Need OpScan tests graded? Or maybe you're having problems getting your laptop connected to ECU's network...
You can stop by the Walk-in IT Help Desk (formerly TechRC) in Austin 103 for help with any of these services, and to check out software such as SPSS, SAS, Mathematica and more.
Peggy Atkinson, our new OpScan technician and additional Information Technology Services staff will greet you with a smile and friendly customer service! To better serve our faculty and staff, the new Walk-in IT Help Desk features a functional layout with a one-on-one or small group private consulting area, and a multimedia resources corner with DVD/CD duplicators and video-rendering equipment.
Regular hours of operation are Monday - Friday, 9:00am - 6:00pm.
Individuals located on the Health Sciences Campus who need their passphrase reset can visit the ACE Support Center, Laupus Library, Room 3536.
* PLEASE NOTE: ID is required for all passphrase resets. IT staff can only assist with connecting university-owned laptops to the network. If you're in need of software, first submit a form through the Online Help Desk. Your request will be processed within approximately 48 hours. |
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Getting Help with CommonSpot
ITCS's new Online Help Desk has replaced the CommonSpot Support Request System currently found on the Subsite Tools page (tools.cfm) of your CommonSpot Web directory.
Please send all CommonSpot questions and requests for assistance through http://help.ecu.edu >> Submit Online Request.
Tips for Speedy Service:
• Include your Web site’s full address - for example, www.ecu.edu/cs-bus/fair - when submitting a help request.
• Provide as much detail as possible about the question or issue at hand, including any error messages you may have received under “Description of Request.”
• Attach screenshots to the service request when applicable.
• Check the status of your service request online at http://help.ecu.edu > > Submit Online Request.
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What's the Skinny on Banner Student?
A
t ECU, Banner Student consists of two interrelated systems: Banner Self Service (SSB) and Internet Native Banner (INB). The Banner Self Service system is accessible through OneStop for students, faculty, advisors, and academic departmental staff. The Internet Native Banner system is the background database that drives Banner Self Service.
Banner Self Service (SSB)
Banner Self Service allows students, faculty, advisors, and staff to access registration, course offerings, student contacts, financial aid, and cashier information.
Access to Banner Self Service is always through the OneStop tools page. If you do not have access, e-mail Regis@ecu.edu for assistance.
Internet Native Banner (INB)
The INB system provides the user access to financial, human resources, admissions, course offerings, and student information depending on the user's job duties and responsibilities.
Internet Native Banner requires special security access to be able to view or modify information. Users access the system through a specific URL site and are required to enter a security password.
Banner Systems Training
Banner Training classes are offered each month to assist faculty and staff in each of the Banner systems. All classes are posted on OneStop under Faculty and Staff Training. Training inquires can be directed to Elizabeth Hand at hande@ecu.edu.
Banner Student System Tutorials
Easy-to-use Banner tutorials are available on the Office of the Registrar's Web site.
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RefWorks Training
Joyner Library will hold training sessions for faculty, graduate students, and undergraduate students interested in learning to use the citation database RefWorks.
RefWorks allows users to easily import citations from most of ECU's online databases and automatically generate bibliographies in MLA, APA, Chicago, or hundreds of other citation styles. RefWorks is web-based, so it can be used from any computer with an Internet connection and doesn't require locally installed software.
The sessions will include setting up and accessing an account, managing folders, importing citations, and automatically creating works-cited pages.
All sessions are in Joyner Library, Room 1020.
To register (faculty and staff):
1) Log into OneStop
2) Click the "Faculty and Staff Training " link under the "Employee"
category box.
3) Scroll down the page and click the "RefWorks" link
4) Click the "Add" radio button for the session you wish to attend.
To register (graduate and undergraduate students):
1) Send an email to sandersm@ecu.edu with the date you would like to attend.
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Ready to Upgrade to Office 2007?
ITCS began supporting Microsoft Office 2007 this past February. Once you are familiar with the new user interface and feel comfortable upgrading, you can submit an Office 2007 installation request through the IT Help Desk (328.9866; http://help.ecu.edu).
You can take advantage of a variety of resources to become familiar with the Office 2007 new user interface and added features:
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File Sharing
Just a quick reminder that illegally downloading music, movies and other copyrighted material via file-sharing programs - like KaZaA, LimeWire or BearShare - can cost you your network access. You may even be subject to disciplinary action by the university and/or civil or criminal penalties.
Follow ECU's computing-use policies (www.ecu.edu/itcs/policies), copyright policies (www.ecu.edu/cs-itcs/copyright.cfm) and federal copyright laws (www.copyright.gov). |
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