Faculty and Staff Edition November 2007

IN THIS ISSUE:

 
For Your
Students

2007 Falls Hours

ACE Support Center
328-5407
Student Computing Center
(Austin 101)
Mon-Thurs 8:00am - 6:00pm
Friday 8:00am - 4:00pm
Sat-Sun 12:00pm - 4:00pm

ACE West
744-5380
(Laupus Library room 3536)
Mon-Thurs 8:00am - 6:00pm
Friday 8:00am - 4:00pm
Sat-Sun closed

Student Computer Labs
View the labs located on campus.

Austin Computer Lab
328-6438
(Austin 104)
Hours of Operation
Sun-Thurs 24 hours
Fri closes at 8:00pm
Sat 8:00am - 8:00pm 

IT Help Desk
328-9866
The Help Desk is open:
Mon-Fri  7am - 5pm

Walk-in IT Help Desk

Visit Austin 103, a walk-in help facility for faculty and staff. The Walk-in IT Help Desk staff provide OpScan test grading, one-on-one training and consulting sessions on computing technologies, as well as access to equipment and software tools that may not be available within your departments.

About Tech Digest

ECU Technology Digest is an electronic publication sent to all university faculty and staff.

The Digest informs you of new technologies implemented on campus, upcoming training opportunities and provides a compilation of important service announcements about scheduled e-mail, network, academic and administrative computing interruptions and downtime.

New topics of interest to faculty and staff may be added to the Digest in future issues.

Technology Digest Archives

Student Tech Digest
Check out the Student Tech Digest for announcements
that pertain to your students.

FRIENDLY REMINDER: ITCS Technology Survey

What do you think about campus technology services and resources like SharePoint, CommonSpot, MailMarshal, and others? Are there technologies that you're not currently using but would like to begin using in the upcoming year that are not yet supported on campus? What kinds of software do you need that the university doesn't currently offer?

Please respond to the ITCS Faculty and Staff Technology Survey as soon as possible. The survey should only take about 10 minutes, and your survey responses are completely confidential and anonymous.

RESPOND TO THE ITCS FACULTY AND STAFF TECHNOLOGY SURVEY NOW

Don't miss this opportunity to share with us your thoughts about technology services and resources at ECU!

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Update: SPSS and SAS Statistical Software

SPSS

Faculty, staff and students using SPSS statistical software may have heard that a new version with additional features was recently released! We will be thoroughly testing SPSS 16 to ensure compatibility with various PC and Mac operating systems.  We want to make transitioning to SPSS 16 a smooth process for you, and will share additional information as soon as our testing process is complete and we are offering support for the new version.

Note: Most Windows users currently have SPSS 15.0 installed. If you happened to install the SPSS 15.0.1 patch from the SPSS Web site, you will also need to install the SPSS 15.0.1.1 patch to fix a number of software bugs. This patch can be downloaded from the SPSS Support Web site once you've registered for a personalized ID. 

SAS
A new license code for SAS and SAS Jmp will be released soon, and current users will begin receiving notices about the expiration of SAS 9.1.3 license codes. Don't panic! The expiration isn't until December 31, 2007 and SAS allows a 30-day grace period so you can continue to use your software. We are awaiting receipt of new license codes, and will distribute to SAS users as soon as possible.

More Information:
Please contact Gloria Schwartz (328.9129; schwartzg@ecu.edu ) if you have any questions or need assistance with SPSS or SAS.

Lab administrators with questions about the new versions of SPSS and/or SAS can contact Phillip Allen (328.9543; allenp@ecu.edu ).

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Need Help? Let Your Fingers Do the Talking!

Did you know that you can chat with IT Help Desk staff to resolve technology problems? Just click on the blue chat icon on the IT Help Desk Web page at www.help.ecu.edu to launch a live chat discussion.

This feature is great when you need to ask a quick question, or when you don't have access to a telephone. IT Help Desk staff are standing by to assist you with resources like Piratemail, Blackboard, Connect2ECU, OneStop and more!

The IT Help Desk Chat is open during regular Help Desk hours:
Monday-Friday 8:00am - 5:00pm
Extended hours for students: Sunday-Thursday 24x7, Friday-Saturday 8:00am - 8:00pm

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New "personal.ecu.edu" Directory Creation Process

In the past, a personal ECU Web directory with 50mb of space has been automatically created for each university faculty, staff and student with an active e-mail account.

Beginning spring semester 2008, personal Web directories will no longer be automatically created; rather, any individual interested in having such a directory will need to submit a personal Web site directory* request form through the Online IT Help Desk.

To submit a request form: Go to http://help.ecu.edu >> Click Submit Online Request >> Online forms are in the left menu.

For more information on using your personal Web directory, visit www.ecu.edu/itcs/personalserver.cfm.

*Personal Web directories will remain 50mb.

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How Do I...?

…change my password on my Mac?        [Print these instructions]

Mac OS X 10.3 (Panther):

Step 1. Under the blue apple in the top left-hand corner of your screen, click System Preferences…

Step 2. Click Accounts.

Step 3. Select your account by highlighting it in the left window pane. In the Password field to the right, type in your new password.

Step 4. In the Verify field, retype your new password.

Mac OS X 10.4 (Tiger):

Follow the instructions above. Note one difference: You must click Change Password… to enter and verify your new password.

*Do you have suggestions for the "How Do I...?" section? Please let us know what technologies or computing-related activities you'd like more information about and we'll try to include your suggestion in a future edition of the ECU Technology Digest! Send e-mail to Jennifer Raby at rabyj@ecu.edu.

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Microsoft Vista at ECU

Friendly reminder: Currently, ITCS is NOT supporting Windows Vista or Internet Explorer 7 for faculty and staff computers due to compatibility issues with key ECU applications.

Faculty who would like to have Vista available in departmental computer labs should contact their respective computer lab administrators.

More information: www.ecu.edu/itcs/vista

NOTE: Faculty and staff who would like to upgrade their Microsoft Office suite to 2007 can submit a service request through the IT Help Desk at 328-9866 or http://help.ecu.edu.

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