Joyner ILL Borrowing Cancellations
Sometimes requests made via Joyner Interlibrary Loan Borrowing must be canceled. Frequently cited cancellation reasons are listed below with an an explanation of what it means and, when applicable, what you can do to try to get the material even though your request had to be canceled.
- Avail – Microforms: The item you have requested is available in the library's microforms collections. Ask at the Circulation Desk ora the Reference Desk if you need assistance locating the item in the library.
- Avail – NetLibrary: The item you have requested is available full-text online in NetLibrary. Please contact the for help creating a NetLibrary account and for assistance in using this service.
- Avail – Online Database: The item you have requested is available full-text online in the database listed in the e-mail you received. If you need help accessing the article online, please contact the Reference Desk.If a direct URL (web address) were provided to you in your cancellation e-mail and the link is not working, before contacting Reference for assistance attempt to place the following text in front of the URL provided: http://jproxy.lib.ecu.edu/login?url=http://
- Avail – On the Web: The item you have requested is available full-text online at the website listed in the e-mail you received. If you need help accessing the article online, please contact the ILL Staff. If a direct URL (web address) were provided to you in your cancellation e-mail and the link is not working, before contacting ILL for assistance attempt to place the following text in front of the URL provided: http://jproxy.lib.ecu.edu/login?url=http://
- Avail – Periodicals: The item you have requested is available in the library's periodicals collection. The library catalog displays this information if you click on "Holdings" in the upper left sidebar of the journal title record. Ask at the Circulation Desk or the if you need assistance locating the item in the library.
- Avail – Reference: The item you have requested is available in the library's reference collection, thus it is available for you to use. The library catalog displays this information if you click on "Holdings" in the upper left sidebar of the journal title record. Ask at the Circulation Desk or the Reference Desk if you need assistance locating the item in the library.
- Avail – Reserve: The item you have requested is available in the library's reserve collection, thus it is available for you to use. The library catalog displays this information if you click on "Holdings" in the upper left sidebar of the journal title record. Ask at the Circulation Desk or you need assistance locating the item in the library.
- Avail – Stacks: The item you have requested is available in the library's stacks collections. The library catalog displays this information if you click on "Holdings" in the upper left sidebar of the journal title record. Ask at the Circulation Desk or the Reference Desk if you need assistance locating the item in the library. Instead, you may submit a Joyner Pull&Hold request via ILLiad; for more information on this service, visit the Joyner Pull&Hold web page.
- Available - Special Collections: The item you have requested is available in the library's Special Collections department. You will need to access this material in the Special Collections Department in Joyner Library. Ask at the Circulation Desk if you need directions this department in the library.
- Checked out: The only library that owns this item reports that it is checked out for an extended amount of time. If you could still make use of this item in a few months, contact the ILL Staff to reactivate your request.
- Clearing Old Queue: If your request is canceled with this reason given, contact the ILL Staff.This reason is used rarely to clear old requests out of the system.
- Need to separate into multiple requests: Due to copyright compliance, internal statistics, and requirements by other libraries, requests usually need to be made for individual items rather than multiple ones, even if they are related. So, rather than submitting a request for the front page of a newspaper for three days in a row, or for two articles in the same journal issue, you need to create a request for each one that you want. Contact the ILL Staff if you have questions about how to best separate your requests.
- No Reply to E-Mail Follow-Up: The ILL Staff has a question about your request and emailed you for clarification. Having not heard back from you, the ILL Staff canceled your request on the assumption that you no longer needed the material. If you still want the material requested, contact the ILL Staff.
- Other: Please contact the ILL Staff for an explanation.
- Patron Requested Cancellation: The ILL Staff received notification that you no longer wanted this material. If you still want the material, contact the ILL Staff to reactivate your request.
- Testing: If your request is canceled with this reason given, contact the ILL Staff. This reason should only be used by ILL Staff to clear fake requests being used to test the functionality of the ILLiad system. It is likely that your request was accidentally canceled.
- Textbook: For a full explanation on why textbooks cannot be borrowed visit the Required Course Textbooks & ILL web page.
- This is a duplicate request: Another request for this item by you exists in the system and is being searched. There is no need to follow-up on this request, for the other one is being processed.
- This item is Non-circulating: This item cannot be loaned or reproduced by any owning library. It is likely valuable or unique, or copyright or licensing prohibits the loan or copy. If you need this item for your research and are possibly willing to go to the library that owns the item, contact the ILL Staff to learn where the item is located.
- Unable to Borrow Dissertation: Your request is for a thesis or dissertation. Some of these documents are not able to be borrowed from or photocopied by libraries. Some institutions, particularly non-American ones, did not maintain these in their library collections until recent decades. Other libraries simply do not loan their collections because the copy that is owned is the only one in existence in the world, and copyright laws or other policies restrict libraries from copying entire books. All attempts were made to locate a loan or a photocopy. Contact the ILL Staff to learn where you could physically visit to access the document.
- Unable to verity your request as cited: We could not find the work with the information you gave us. Please check your sources and inform the ILL Staff of any clarifications so we can attempt your request again.
- We could not fill your request by your deadline: You entered a Not Wanted After / Need Before date that we could not meet. If you could still make use of this item if it could be found within another few days or weeks, contact the ILL Staff.
- We have exhausted all possible sources: No libraries, document providers, or other sources were located that could or would provide the material requested by you. If you need this material for your research, contact the ILL Staff to learn where you could physically visit to access the material.
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