ILLiad is the electronic system used to receive, process, and deliver your interlibrary loan requests. The name ILLiad is an acronym for "InterLibrary Loan internet accessible database".

Joyner ILLiad displays best in Mozilla Firefox, but you may use any browser that can handle forms, tables, frames, CSS style sheets, and JavaScript, including the most recent versions of Microsoft Internet Explorer, Netscape Navigator,AOL, and Apple's Safari.

ECU's ITCS provides a one-stop download site for several browsers and other software.

The Active Server Pages technology that we use to provide live reporting for the web sends a Session ID to be stored on your machine. You can refuse this cookie and still be able to use the ILL web pages and  ILLiad without any problems.

Yes. Web browsers cache information and create a history file on a shared local workstation. This allows a subsequent user of a workstation to access the system under your name using the browser's Back button to recall a page from the cache, or by finding a page with your personal information in the browser's history file.

To help reduce identify theft and breaches of privacy, ECU computer labs and most library computer terminals require you to login using your PirateID. This prevents subsequent users from accessing previous users' browser caches and history files. To ensure your privacy, though, you must logout from these computers.

To further protect yourself and your privacy using ILLiad:

• Have a unique username and password for ILLiad.
• Keep your ILLiad username and password secret.
• Choose a password consisting of mixed case letters, numbers, and symbols, avoiding complete words found in the dictionary. Example: 1p!r@tEs2
  
• Close your browser when you are finished using ILLiad.
• Logoff of ECU computers and logoff or restart personal computers.
  

• You might not have an ILLiad account. If you know your have registered before, simply try logging in again or contacting the ILL staff.
• Your username or password might not have been entered correctly. Simply try logging in again or contacting the ILL staff.
  
• Your ILLiad account could have expired. Simply contact the ILL staff.
  
• Your ILLiad account could be blocked because you currently have an ILL overdue or you have recently had one overdue. Simply contact the ILL staff.
  
• ILLiad could be experiencing a system outage or error. Please try your action again. If it continues to fail, please contact the ILL staff.
• You might have left a required field blank on a request form or have entered the required information in an incorrect format. Look for a 'dancing' red exclamation point to indicate what field needs attention and then read the explanatory text describing what goes in that field and how it should entered.
• Your ILLiad session could have timed out. Sessions only last for 30 minutes. Simply log back in.