Interlibrary Loan

Tutorial Videos for ILLiad, Interlibrary Loan, and Pull&Hold

A new ILLiad web interface was released in August 2008. This new design is sleeker and full of new features. To help you learn the new interface and use ILLiad more efficiently, online tutorial videos are being created. Please share your thoughts about the tutorialsby contacting the Interlibrary Loan Librarian, William Gee, at geec@ecu.edu.

ILLiad Login: Account Access & Request Forms

Introduction to Interlibrary Loan -- Click to Play

What are Interlibrary Loan and Document Delivery?
What is ILLiad?
Am I eligible for Joyner Interlibrary Loan/Document Delivery?

Registering with ILLiad -- Click to Play

Why do I have to register?
What information do you need, and why?

Passwords and Usernames -- Click to Play

What is my username? I forgot it.
What is my password? I forgot it.
How can I have my password reset?
What is the Password Hint? How does it work?

Updating my Personal Information -- Click to Play

How do I update my personal information?
Why should I update my personal information?

Before Making a Request - COMING SOON!

What should I do before making a request?
How do I use the ECU catalog?
How do I use databases, the catalog, and Find It!?

Making an Interlibrary Loan Request - Click to Play

Which request form is the right one?
Do you really need all of that information?
What if I do not have a complete citation?
What if I have special instructions for you?

Making a Pull&Hold Request - Click to Play

How do I place a Pull&Hold request in ILLiad?
How will I be notified when an item is ready?

Checking the Status of my Request - COMING SOON!

Why haven't I gotten my request yet?
When will my requested material arrive?
What is the status of my request?

Getting my Requested Item - COMING SOON!

How am I notified that my request has arrived?
Where do I pick up a loaned item?
How do I access an electronically delivered article?

Renewals, Returns, and Recalls - COMING SOON!

Can I renew my materials? How?
What is a recall? Do I have to return my item?
Where and when do I return my loan?

Canceled Requests - COMING SOON!

Why was my request canceled?
Can I resubmit my canceled request? How?

Request History and Bibliographic Software - COMING SOON!

Can I get a list of past ILLiad requests? How?
Can ILLiad export my request history to EndNote, RefWorks, or other bibliographic software?

Emails, RSS feeds, and Alerts - COMING SOON!

What if I deleted an e-mail from you that I now need?
What are RSS feeds? How does ILLiad use them?
What are the alerts on my screen?

Distance Education & ILLiad - COMING SOON!

What can ILL Document Delivery and ILL Borrowing do for me, a Distance Education student?
Are there limitations on the number of items, types of materials, or cost?
Why delivery via FedEx and e-mail?
What is my due date?
How do I ask for renewals?
How do I send materials back to the library?

Educator Card Schools - COMING SOON!

Am I eligible for an Educator Card school account?
What does this service provide?
How do I enroll my school?
How do I make requests?

ILL when you’re away: Summers, Conferences, Sabbaticals, Internships, & Study Abroad - COMING SOON!

What ILL services are available to me when I'm not on campus?
How do I make a temporary address change?

For More Information

You can always schedule a personal training session, call or e-mail questions to us, or stop by the ILL Office; our contact information may be found here.
You may also visit the Frequently Asked Questions and Policies on ILLiad, ILL Borrowing, ILL Document Delivery, ILL Lending, and Pull&Hold on their linked web pages.

[ ILL HOME BORROWING DOCUMENT DELIVERY LENDING PULL&HOLD HELP ]