ILL Borrowing: Explanation of ILLiad Status

• Awaiting ALA Processing - This item cannot be requested via OCLC, Docline, or RLIN. It will now be processed as an ALA (American Library Association) request and sent via fax or mail to a potential lender.
• Awaiting Conditional Processing – This status may mean three things. 1) A potential lending library has replied that it may be able to supply if more information can be supplied by the ILL staff (cost, format, citation clarification, etc.). 2) A potential lender cannot supply but is giving the ILL staff some helpful information on how to obtain from another lender. 3) A potential lender has refused to provide the material and is explaining why. In all three cases, the ILL staff will review your request and will attempt other potential lenders if possible.
• Awaiting Copyright Clearance - This photocopy request has been submitted by the library patron and it is awaiting copyright processing to determine if any copyright fees need to be paid.
• Awaiting Customer Contact - This requested item has arrived and has been processed by the ILL staff, but the library patron has not yet been informed that the item has arrived.
• Awaiting Denied Renewal Processing – The lending library has refused to the renewal request and the library patron has yet to be notified of this.
• Awaiting Direct Request Sending – The request is being automatically sent to potential lenders when the ILLiad system next connects with the OCLC system.
• Awaiting Doc Provider Processing - This article request has been submitted by the library patron. It has been determined in the copyright clearance process that copyright fees must be paid, and the only method available to do so is through a commercial document provider. The item will next be requested from one of these document provider sources.
• Awaiting FirstSearch User Verification - This request has been successfully imported into ILLiad from OCLC FirstSearch. However, the username on the request does not match a username in ILLiad. It is awaiting staff action to either match the request to an ILLiad username or to cancel the request.
• Awaiting NB Review – This request has been submitted by the library patron and has been identified as a recently published book.
• Awaiting NB Processing – This request for a recently published book is being searched for by the ILL staff.
• Awaiting Other Processing - This item cannot be requested via usual means. The ILL staff is attempting other methods to locate and obtain the requested item.
• Awaiting Post Receipt Processing - This requested item has arrived, but has not yet been processed by the ILL staff.
• Awaiting Purchase – No lending library has been located for this request but the requested material has been found for sale somewhere. The ILL staff is considering whether the library can purchase this material and what budget should be charged.
• Awaiting Recalled Processing - The OCLC Borrowing status for this transaction has been imported into ILLiad from the OCLC MicroEnhancer as Recalled. It is currently awaiting recall from the library patron by the Borrowing staff and return processing.
• Awaiting Request Processing - This requested item has been submitted by the library patron and, if necessary, has gone through the copyright clearance process. It is now ready to be searched and requested from potential lenders by ILL staff.
• Awaiting Return Label Processing -This item has been returned to the ILL office by the library patron. It is currently awaiting return processing so that it can be returned to the lender.
• Awaiting Unfilled Processing – The lending libraries tried thus far have been unable to supply the requested material. The request is awaiting the review of the ILL staff to be sent to other potential lenders.
• Awaiting Unfilled/Conditional Processing – The ILLiad system is unable to determine if the request is Awaiting Unfilled Processing or Awaiting Conditional Processing. ILL staff will review the request and process it accordingly.
• Awaiting User Verification – ILL staff or potential lenders have questions about the request that need the library patron’S input, for instance: citation clarification, format usability (microfilm okay?), language (Latin okay?), loan restrictions (in-library use only okay?), etc.
• Canceled By Customer - The library patron has canceled this request and no longer requires the requested item.
• Canceled By ILL Staff - This request has been canceled by the ILL staff. Contact the ILL staff to discuss the reason for cancellation and what your options, if any, are at this point.
• Checked Out to Customer - The requested item has arrived, has been processed by the ILL staff. Depending on your patron status, it is now available for pickup at the Joyner Circulation desk, has been shipped via FedEx to Distance Education patrons, mailed or shipped to Educator Card patrons, or placed in campus mail to the Music Library patrons who have requested it as a delivery location.
• Customer Notified via E-Mail - The requested item has arrived, has been processed by the ILL staff, and the library patron has been notified of its availability via an E-Mail to his/her ECU e-mail account.
• Delivered to Web - The requested item has arrived, has been processed by the ILL staff, and has been posted to the requesting library patron's personal ILLiad page, where it may be viewed and/or downloaded electronically via Adobe Acrobat Reader.
• Imported from OCLC -The request has been successfully imported from OCLC FirstSearch into ILLiad. Once imported, it immediately goes to a status of either Awaiting Request Processing or Awaiting Copyright Clearance.
• In Print Queue - The requested item has arrived and has been partially processed by the ILL staff. It is currently awaiting the printing of its ILL identification label.
• In Return Address Print Queue - The item has been returned to the ILL office by the library patron. It has been checked in and is awaiting the printing of its return address label.
• Incorrect Item Received and Returned - An item was received that does not match the item that was requested. It has been returned to the lender and the original item will be re-requested.
• Item Checked In - The item has been returned to the ILL office by the library patron and the item has been checked in. It is now ready for return processing.
• Item Returned -The item has been returned to the lender.
• Patron Claims Returned – The library patron has informed the ILL staff that S/he knows a loaned item was returned, but neither the ILL staff nor the lending library show that is has been returned. The material is being looked for in the library. The patron is also asked to continue looking for the item among her/his belongings.
• Purchased – Awaiting Receipt – The requested material was purchased because it could not be borrowed and has yet to be received by the ILL staff. When the item arrives, the patron will be notified.
• Received Partial/Incorrect Item - An item was received that either does not match the item that was requested or is incomplete. The ILL staff will determine the quickest means to correct this.
• Request Finished - The entire request process has been completed successfully.
• Request Held Until [date] – The request cannot be filled at this time, but is expected to be able to be in the near future, usually within several weeks or months. It is most often used when an item is owned by few libraries and all currently report it is checked out. Other times it is used include on requests for newly published items and over the December/January break when most all libraries close. The ILL staff will attempt to fulfill the request again on or around this date.
• Request In Processing - This request is being processed at this moment.
• Request Sent – This request has been sent to potential lenders/providers and the ILL staff is waiting for the item to be shipped by a lender/provider.
• Request Sent – ALA – The ILL staff cannot locate a lender who uses the automated ILL system, but has manually emailed/faxed/called/mailed the request to a potential lender. ALA requests often take longer to process than automated requests.
• Submitted by Customer - This request has been submitted by the library patron and is awaiting processing by the ILL staff.

ILL Document Delivery: Explanation of ILLiad Status

• Awaiting Customer Contact - This requested item has been found and has been processed by the ILL staff, but the library patron has not yet been informed that the item is available.
• Awaiting DD Purchase – Joyner Library does not own this item but the requested material has been found for sale somewhere. The ILL staff is considering whether the library can purchase this material and what budget should be charged.
• Awaiting Doc Del Customer Contact - This requested item has been found and has been processed by the ILL staff, but the library patron has not yet been informed that the item will be sent.
• Awaiting Document Delivery Processing - This requested item has been submitted by the library patron and has been routed to Document Delivery by ILL staff. It is now ready to be searched for in the stacks by ILL staff.
• Awaiting User Verification – ILL staff have questions about the request that need the library patron’S input, for instance: citation clarification, format usability (microfilm okay?), language (Latin okay?), loan restrictions (cannot photocopy), etc.
• Canceled By Customer - The library patron has canceled this request and no longer requires the requested item.
• Canceled By ILL Staff - This request has been canceled by the ILL staff. Contact the ILL staff to discuss the reason for cancellation and what your options, if any, are at this point.
• Delivered to Web - The requested item was scanned as a PDF file and was posted to the requesting library patron's personal ILLiad page, where it may be viewed and/or downloaded electronically via Adobe Acrobat Reader.
• Doc Del Library patron Notified via E-Mail - The requested item has been found, has been processed and sent by the ILL staff. The library patron has been notified of its availability via her/his ECU E-Mail account.
• In DD Stacks Searching – Music – The requested item is housed at the Music Library and that staff has been asked to provide the material to the ILL staff.
• Patron Claims Returned – The library patron has informed the ILL staff that S/he returned a loaned item, but the ILL staff does not show that is has been returned. The material is being looked for in the library and, if FedEx were used to return the material, is being tracked via FedEx. The patron is also asked to continue looking for the item among her/his belongings.
• Purchased – Awaiting Receipt – The requested material was purchased because it could not be borrowed and has yet to be received by the ILL staff. When the item arrives, the patron will be notified.
• Request Finished - The request has been successfully filled. If for a DE patron, the loaned item has been shipped via FedEx. If for the Pull & Hold service, the item was placed on hold at the Joyner Circulation Desk.
• Request Held Until [date] – The request cannot be filled at this time, but is expected to be able to be in the near future, usually within several weeks or months. It is most often used when an item is owned by few libraries and all currently report it is checked out. Other times it is used include on requests for newly published items and over the December/January break when most all libraries close. The ILL staff will attempt to fulfill the request again on or around this date.

Joyner Pull&Hold: Explanation of ILLiad Status

• Awaiting Customer Contact - This requested item has been found and has been processed by the ILL staff, but the library patron has not yet been informed that the item is available.
• Awaiting Doc Del Customer Contact - This requested item has been found and has been processed by the ILL staff, but the library patron has not yet been informed that the item will be sent.
• Awaiting Document Delivery Processing - This requested item has been submitted by the library patron and has been routed to Document Delivery by ILL staff. It is now ready to be searched for in the stacks by Circulation staff.
• Awaiting PH Processing – The request has been submitted and is awaiting Joyner Circulation staff review.
• Awaiting User Verification – ILL staff have questions about the request that need the library patron’s input, for instance: citation clarification, format usability (microfilm okay?), language (Latin okay?), loan restrictions (cannot photocopy), etc.
• Canceled By Customer - The library patron has canceled this request and no longer requires the requested item.
• Canceled By ILL Staff - This request has been canceled by the ILL staff. Contact the Pull&Hold staff to discuss the reason for cancellation and what your options, if any, are at this point.
• Doc Del Library patron Notified via E-Mail - The requested item has been found, has been processed and sent by the ILL staff. The library patron has been notified of its availability via her/his ECU E-Mail account.
• In PH Searching – Joyner Circulation staff are searching for this request among the library’s collections.
• Request Finished - The request has been successfully filled. If for a DE patron, the loaned item has been shipped via FedEx. If for the Pull & Hold service, the item was placed on hold at the Joyner Circulation Desk.