Interlibrary Loan

Interlibrary Loan & ILLiad Help

Below you will find links to policies, answers to frequently asked questions, staff contact information for personal assistance, and, in Spring 2008, links to online tutorial videos that will walk you through how to use the soon-to-be-released new ILLiad interface.

ILLiad Login: Account Access & Request Forms

Policies & FAQs

Introductions to Interlibrary Loan Borrowing, Document Delivery, and Lending may be found on their linked webpages.

The Joyner Pull&Hold service was launched by the Circulation Department using ILLiad in January, 2007. For more information, please visit Joyner Pull&Hold.

Answers to Frequently Asked Questions, including those listed below, may be found on the linked pages.

What is the NEW ILLiad BETA version/interface?
Why does ILL take so long?
Why can't I request my required textbooks?
Why can't some titles be borrowed?
Why was my request canceled?
Which library's Interlibrary Loan do I use: Joyner's or Laupus'?
What is the Find-It! Joyner ILL link? How do I use it with ILLiad?
Does RefWorks work with ILLiad?
How do I request materials for a faculty member to use?
ILLiad Technical FAQ
- What is ILLiad?
- What browser should I use?
- What are the security concerns?
- Why am I getting error messages?
Getting Started FAQ
- Who can use Joyner ILL?
- How and why do I create an account?
- What is your privacy policy?
- What are my username and password?
Request FAQ
- What can I request?
- How do I make a request?
- What is the status of my request?
- How / Where / When do get my requested item?
- When is my loan due? Can I renew?
- What is a recall?
- Where do I return my loan?
- What is my request history?

Personal Help

If you have not found the answer to your question on our webpages or if you simply prefer to have personal assistance, the ILL department is pleased to serve you.


•	Visit our office We are located to the left of the circulation desk on the ground floor of Joyner Library. Our normal office hours are 8:00 AM - 5:00 PM, Monday-Friday. If the library is closed for a holiday, the ILL office will also be closed.

•	Call or E-mail We may be reached by calling 252-328-6068 or e-mail jis@ecu.edu. You may also contact the appropriate person directly by visiting our staff page.

Online Video Tutorials!

To make using ILLiad, Interlibrary Loan, and Pull&Hold as easy as it can be, we are in the process of creating video tutorials that will explain these services and show you how to use ILLiad! We feel that by making these available to you online when you need them, 24/7/365, you can learn when it is convenient for you. For more information, visit the new Help Videos webpage.

[ ILL HOME BORROWING DOCUMENT DELIVERY LENDING PULL&HOLD STAFF ]